Questions and Answers
How much does it cost to take the exam?
The cost of the test is 1320 shekels.
How do I pay for the test?
What if I need to postpone or cancel my application?
If you postpone or cancel your application more than 2 weeks before the test date, you will receive a refund minus an administration charge of 300 NIS. If you postpone or cancel within 2 weeks of the test date, you will be charged the full fee unless you have a medical reason. If you provide a medical certificate within 5 days of the test date, you will receive a refund minus the local non-refundable administrative cost of 300 NIS. You will need to fill in the Request for Refund or Test Date Transfer Form, pay the fee and send us the form at
[email protected].
What if I am absent, sick or late on the test day?
If you are away or late on the test day with no prior notice, you will lose your full fee. However, if you provide a medical certificate with sufficient reason within 5 days of the test date, you can request a test day transfer (an admin fee of 300 NIS applies).
You will need to fill in the Request for Refund or Test Date Transfer Form, pay the fee and send us the form at
[email protected] with all the relevant documentation.
What are the ID requirements?
Passport or ID (Teudat Zeut); Driver's license is not acceptable.
We recommend using your Passport in order to avoid having spelling errors in your name.
On the test day – you must bring the original document used to register. Test takers without the
original document used for registration will not be allowed to sit the test and will forfeit their
test fees.
Please make sure to upload your ID to the
test taker portal up 72 hours before the test.
Do not hesitate to contact us if you need assistance.
How do I get my results?
Results will be available within 3-5 days after the test day on the test taker portal.
The Test Centre is not allowed to share your results by phone or email.
How can I prepare for the IELTS test?
I want to appeal my results, what do I do?
If you think your results are inaccurate, you may appeal.
In order to do so you need to request the procedure on the test taker portal under your scores.
Once we receive your request and payment, we will send the appropriate test materials to the British Council to be remarked.
We will receive a decision from British Council within 2-21 days approximately; after that, we will inform you of your appeal outcome.
If your score changes after the remark, you will be refunded the EOR fee and will be issued a new Test Report Form. If your score does not change, you will lose your fee.
Pay for
Enquiry on Results (EOR)
What can I bring on the test day?
On the test day do not forget your ID document you registered with. Without it you will not be allowed to sit the exam, losing your test fee.
You may also take a transparent bottle with clean water and without a label with you, as well as stationery (pencils, eraser and a pencil sharpener). You will not be allowed to take anything else to the test room.
I want to study in London. What score do I need?
I want to complain about performance of the test by the test centre.
If you are unhappy with our service on a test day and wish to make a complaint, you can do so by sending an email with your complaint to
[email protected], describing the problem. Also, you can complete a Candidate Complaint Form on the day of your test.
Any complaints about the test day itself should be made on the day of the test. Any complaint received after your results have been released, will not be considered.
Payment options are the same as for the test
you may call us on 077-9970162 or pay by bank transfer (Find payment info here: “How do I pay for the test?” tab).
Once we receive your form and payment, we will send the appropriate test materials to the British Council to be remarked.
We will receive a decision from British Council within 2-21 days approximately; after that, we will inform you of your appeal outcome.
If your score changes after the remark, you will be refunded the EOR fee and will be issued a new Test Report Form. If your score does not change, you will lose your fee.
